About Us
Practice Appointments
To provide you with the quality of care you deserve, we kindly request that patients schedule appointments in advance whenever possible. Appointments can be made by calling the practice on 07 3848 4363, visiting us during opening hours, or booking online via HotDoc.
Appointment Policy
If you think you may require a longer consultation to address multiple or complex concerns, please inform our reception staff when booking your appointment. We will be happy to allocate sufficient time to meet your needs.
When you arrive for your appointment, please check in at reception. At this time, please advise us of any changes to your address, contact number, or personal details.
If you believe you may be infectious, or are feeling too unwell or distressed to sit in the waiting room, please notify reception on arrival so appropriate arrangements can be made.
Patients who have tested positive for COVID-19 are asked not to attend the practice in person. Please contact us to discuss alternative arrangements, such as a telehealth consultation.
We kindly ask that you arrive on time for your appointment. New patients are requested to arrive at least 10 minutes prior to their scheduled appointment to allow time for registration and entry of relevant information into our system.
Cancellation Policy
We kindly request that you provide a minimum of two hours’ notice if you are unable to attend your appointment. This provides us with the opportunity to offer your appointment to another patient who may require urgent medical attention.
Doctors reserve the right to charge a $20 ‘Non-Attendance’ fee if you do not attend your appointment, or do not provide sufficient notice of cancellation. Repeated non-attendances without notice may affect your ability to book further appointments.
After-Hours Care
For after-hour healthcare services, Yeronga Medical Centre has continuation of care agreements with:
National Home Doctor Service on 13SICK (13 74 25)
and Hello Home Doctor on 134-100
Please note that a fee may apply to these services. Please contact the relevant service directly for further information regarding potential out-of-pocket costs.
Billing Information
Yeronga Medical Centre is a mixed-billing practice. Fees apply to most appointments. Bulk-billing is available for patients under 16 years of age and concession card holders over 65 years.
| APPOINTMENT TYPE | ITEM FEE | REBATE | GAP |
| Short (under 6 minutes) | $45 | $20.05 | $24.95 |
| Standard (6 – 15 minutes) | $85 | $43.90 | $41.10 |
| Long (20 – 35 minutes) | $125 | $84.90 | $40.10 |
| Very Long (40+ minutes) | $165 | $125.10 | $39.90 |
| Mental Health Care Plan | $150 | $106.20 | $43.80 |
| Chronic Condition Management Plan | $190 | $156.55 | $33.45 |
| Short Phone/Telehealth (under 6 minutes) | $45 | $20.05 | $24.95 |
| Standard Phone/Telehealth (6 – 15 minutes) | $85 | $43.90 | $41.10 |
Additional Fees
To cover the rising cost of equipment and consumables, procedure fees may be charged. Your doctor will discuss any out-of-pocket expenses prior to the commencement of a procedure. A full list of service fees is available on request at reception.
Visitors from overseas or patients without a Medicare Card will be charged in full according to the above fee schedule, payable after the consultation.
Completion of insurance forms, medical certificates for commercial driver’s licenses, or other medical reports are not eligible for bulk-billing. Our reception team will discuss the relevant service fee prior to your consultation.
Please note that many medical specialists, private hospitals, and some diagnostic services (including certain scans and ultrasounds) do not offer bulk billing. Out-of-pocket costs may apply. We recommend contacting the relevant provider directly to confirm their fees and any potential expenses prior to your appointment.
Medicare Easyclaim
We offer Medicare Easyclaim to all patients registered with Medicare.
If you have a debit/EFTPOS card, we can process your Medicare rebate at the time of payment, and the rebate will be deposited directly into your nominated bank account.
If you do not have a debit card with you, our reception team will lodge your Medicare claim online on your behalf, and Medicare will process the rebate directly to your registered bank account, typically within 24 – 48 hours.
Practice Communication
We aim to facilitate optimal communication opportunities with our patients. We also encourage and support the use of digital technology to provide patients with 24-hour access to our appointment system.
Test Results & Recalls
Test results must be discussed with your doctor during a consultation and will not be provided by our reception or nursing staff. We recommend booking a follow-up appointment to review and discuss your results.
Our practice maintains both manual and electronic recall systems to support appropriate follow-up of investigations and ongoing care.
We also participate in relevant national and state reminder programs, including the Pap Smear Register, BreastScreen Queensland, the National Bowel Cancer Screening Program, and the Australian Immunisation Register.
Repeat Prescriptions & Referrals
Repeat prescriptions and referrals are not issued without an appointment, unless prior arrangements have been made with your doctor.
Communication Policy
As the first point of contact, receptionists will refer to the triage support guide to ensure they correctly address patients’ needs and concerns. Receptionists may ask questions to determine that patients receive the most appropriate care at the most appropriate time. At times, you may also be referred to one of our practice nurses to determine the urgency or best course of action for your issue or concern
Telephone
Phone calls from patients requesting to speak directly to a doctor will generally not be put through at the time of the call. This is to minimise disruption, as doctors are usually in consultation with other patients. Doctors may return calls if time permits.
Reception staff may ask you to briefly explain the reason for your call, to determine whether the doctor should be interrupted or if a message should be taken for the doctor to action at a later time. Where clinically significant information is discussed, a note will be made in your patient’s file.
Fax
Patient-related faxes are imported directly into the patient’s file, then reviewed and actioned by the doctor. Any urgent patient-related faxes are immediately handed to the doctor, or if that doctor is unavailable, another doctor in the practice will review the fax. All non-patient-related faxes are forwarded to the relevant staff member.
Email
Non-urgent, general information relating to your care may be provided electronically where your doctor considers a face-to-face consultation unnecessary. Email is not a secure form of communication. While we take every reasonable step to maintain security, patients should be aware of the risks associated with electronic communication – information could potentially be accessed by someone other than the intended recipient. For this reason, sensitive or confidential information will not be communicated via electronic means.
The practice does communicate with patients via email regarding health matters or appointment booking, unless exceptional circumstances apply.
SMS
SMS messages are used for various health management purposes. Our practice uses HotDoc to send messages to patients via text message.
Messages may include:
Appointment reminders – A reminder message will be sent the day prior to your appointment.
Health reminders – e.g. cervical screening, care plans, vaccinations.
Clinical recalls – e.g. follow-up of test results.
Please ensure your mobile number is up to date at each visit so messages are sent to the correct number. Patients should be aware that if another person can access their mobile phone, the confidentiality of these communications cannot be guaranteed by the practice.
Postal Mail
Letters may be sent to offer services available to eligible patients, or to provide health reminders and recalls for patients who do not have a mobile number or have opted out of electronic messaging.
Incoming mail is collected and opened daily. Patient-related letters are scanned or imported directly into the patient’s medical record, then reviewed and actioned by the doctor. All remaining correspondence is provided to the relevant staff member or addressee.
Practice Website
The practice website is regularly updated with new information. Patients can use it to find our opening hours, practice history, fees and services, doctor profiles, FAQs, and to book appointments online or locate our contact information.