About Us
Appointment and Fees
To provide you with the quality of care you deserve, we kindly request that patients schedule appointments in advance whenever possible. In addition to calling our practice for an appointment, online booking is also available. If you think you may need a longer-than-usual consultation to address multiple or complex issues, please inform a receptionist when scheduling your appointment. We’ll be happy to set aside the time you need.
On Arrival
When you arrive for a scheduled appointment, please report to the reception area. Please advise of any changes to your address or phone number at this time. If you think you are infectious or are too ill or distressed to sit in the waiting room, please advise the receptionist upon arrival. We ask that you arrive on time for your appointment. New patients must arrive at least ten minutes before their scheduled appointment, as we require this extra time to gather the necessary information and input their details into our computer system.
Appointment Cancellation Policy
We kindly request that you provide a minimum of two hours’ notice if you are unable to attend your appointment. This provides us with the opportunity to offer your appointment to another patient who may require urgent medical attention.
Doctors reserve the right to charge a ‘Did Not Attend’ fee if you fail to cancel your appointment within the requested time. Repeated no-shows without notice may result in a restriction being placed on your patient record, and you will not be able to make further appointments.
Billing Information
| CONSULT TYPE | ITEM FEE($) | REBATE($) | GAP($) |
| Standard 23 (10-15 minutes) | 85 | 43.90 | 41.10 |
| Long 36 (20-35 minutes) | 125 | 84.90 | 41.10 |
| Very Long 44 (40-60 minutes) | 165 | 125.10 | 39.10 |
| Phone/Telehealth 91891 (10-15 minutes) | 85 | 43.90 | 41.10 |
To cover the rising cost of certain procedures and equipment, a fee might be charged. The doctor will discuss any out-of-pocket expenses prior to the procedure. A full list of fees is available on request at reception.
Visitors from overseas or patients without a Medicare Card will be charged a standard fee of $85, payable before the consultation.
Completion of insurance medical forms, medicals for a commercial driver’s license, or other medical reports is not bulk-billed. The receptionist will advise on the amount before the consultation.
Please be aware that most specialists, private hospitals, and certain scans and ultrasounds are not bulk-billed, and a cost may be incurred. It is advised to phone the appropriate service for their costing.
Abusive behaviour to staff or other patients will not be tolerated.
Making an Appointment
To make an appointment, you can phone the surgery on 07 3848 4363, visit the surgery during our opening hours, or book online using Hotdoc via the link on our website.
Medicare Easyclaim:
With this service, all you need to do is have your bank Debit Card or EFTPOS Card (you can pay with a credit card, but you cannot claim the Medicare rebate with it) with you at the time of your consultation. When we process your card through our EFTPOS machine, your Medicare rebate will be automatically credited back to your bank account instantly.
Results
Results are not given over the phone and must be discussed with the doctor during consultation. We advise that patients return to the surgery for follow-up of their test results. This practice has both a manual and an electronic recall system.
This practice participates in various national and state reminder systems, including the Pap Smear Register, BreastScreen QLD, National Bowel Cancer Screening, and the Australian Immunisation Register.
Prescriptions
Prescriptions are not supplied without an appointment unless you have prior arrangements with the doctor.
Telephone Calls and After-Hours Care
For after-hours care service, Yeronga Medical Centre has shared care/ continuation of care agreements with both Hello Home Doctor and 13 Sick.
They may be contacted at:
Hello home doctor: 134100
13 Sick: 137425
Pensioners, Concession Card holders, Veteran Affairs or Children under the age of 16 years are bulk-billed for this service. All others may be charged a fee; please check with these services for their fees.
Please see the receptionist for further questions and information regarding after-hours services.
It may not always be possible for you to speak with your doctor on the phone during surgery hours. The receptionist will take your details and forward the information to the relevant doctor.
Communication policy – Privacy policy
Your medical record is a confidential document. It is a policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. For your own confidentiality, we are unable to disclose any information to another party, such as spouses, children, or other relatives. We adhere to the 10 National Privacy Principles, available at www.privacy.gov.au/health/index.html. The Yeronga Medical Centre privacy policy is available to all patients. Please ask our reception staff for a full copy of our privacy policy.
We are here to assist you as much as possible and to make your visit as pleasant as possible.
Telephone – Patients can contact the practice via telephone between the hours of 8am – 5pm Monday to Friday and
07 38484363
As the first point of contact, receptionists must review the triage support guide to ensure they accurately address patients’ needs and concerns. Receptionists will often need to ask questions to ensure that patients receive the most appropriate care at the most suitable time. At times, you may also be referred to speak to one of our practice nurses to determine the urgency or best course of action for your issue or concern.
Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient and respectfully do not want to interrupt their consultation.
Reception staff will ask the patient to briefly explain the reason for the call and determine whether the doctor should be interrupted or if a message can be given to the doctor to return the call at a later time. This may be throughout the day or after the doctor has finished consulting for the day. Where clinically significant information is discussed, a note will be made in the patients file.
Fax – Faxes received that are patient-related are imported directly into the patient’s file. These are then reviewed and actioned by the doctor. Any urgent patient-related faxes are immediately handed to the doctor; if that doctor is unavailable, another doctor in the practice will review the fax. All non-patient-related faxes are given to the relevant staff member.
All outgoing faxes will be accompanied by a practice cover sheet that provides details of the recipient, fax number, number of pages, and confidentiality and privacy notice.
Email – Email is not a secure form of communication, and we do not use this to communicate personal information to patients without their consent. Whilst we make every effort to keep your information secure, patients need to be aware of the risks associated with electronic communication, as the information could potentially be compromised and accessed by someone other than the intended recipient. Patients must be aware that any communication they direct to the surgery via email is also NOT secure, and confidentiality cannot be guaranteed. Patients communicating through email do so at their own risk.
If you choose to contact the surgery via email, this will be considered as your consent to receive replies via email. We endeavour to reply to all emails within 1 business day. Our emails are checked regularly; however, they are not constantly monitored. If you have an issue that requires urgent attention, please contact the practice by telephone.