Frequently Asked Questions
The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.
We do standard 10 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments
Whilst we do keep emergency day of appointments available for our patients please call in advance so we can ensure
an appointment is available.
Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse, however you will generally be asked to make an appointment with your Doctor to follow up.
Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.
As per current guidelines Telehealth appointments are available for those who have been into the clinic in at least the last 12 months and are unable to come into the clinic due to illness.
If you have requested a test or been referred for a test, the doctor will contact you following receiving the results
if a discussion is required.
The results will not be provided over the telephone by anyone but your GP in a consultation.
Currently Home Visits are limited to Regular Patients with extenuating circumstances that inhibit their access to the clinic.
Criteria for Home Visits:
– The patient is a regular patient of this practice
– The patient resides in a location that is within 7 km radius of the practice
– Where it is safe and reasonable
– The patient has the type of problem that necessitates a home visit such as:
• o Acutely ill
• o Immobile
• o Elderly
• o No means of transport
• o Unable to access the practice facilities due to disability
If you believe that you fit this criteria, please ring the clinic on 0738484363 and our receptionists can discuss
the case with your regular doctor.
The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.
Please ask the reception team for a ‘transfer of medical records’ request.
As long as you have a pathology request form from your GP, you do not need to make an booking, just visit the practice and see the onsite pathology collectors.
Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.
Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter.
If you are unhappy with any aspect of care you receive from this practice, you are welcome to speak to the doctor or reception staff. You may prefer to write to us, we take your concerns, suggestions and complaints seriously.
You may also want to contact the Queensland Health Quality and Complaints Commission on 3120 5999 or email firstname.lastname@example.org
PLEASE NOTE, THE PRACTICE DOES NOT COMMUNICATE WITH PATIENTS VIA EMAIL IN REGARD TO HEALTH MATTERS OR MAKING APPOINTMENTS.
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